Collection: Our Commitment To You

At Thornhill we do our best to give you the best service possible, from helping you choose or design a piece right through to caring for your jewellery. Here’s what to expect from your Thornhill purchase:

• Every piece is handmade to order in our Hertfordshire workshop and is ready to send within 3 weeks (skull rings up to 8 weeks). Checkout shows your expected delivery date before you pay.
  
• Every piece arrives ready for gifting, either in a beautiful black box with the Thornhill logo or in a high-quality black velvet bag or hessian pouch. The Details in each description tell you which.
  
• Pendants come on a recycled black wax cord.
  
• All our jewellery is guaranteed, and we offer a free cleaning service: just send your piece to us with a stamped addressed envelope.
  
• You can return any item within 14 days of receiving it. See our returns policy for details.
  
• If you’re not happy with anything, let us know as soon as possible and we’ll do whatever we can to put it right.