Our Commitment To You
At Thornhill we try our best to provide you with the best service possible, from helping you choose to design a piece, right through to helping you care for your jewellery. Here's what to expect from your Thornhill purchase...
please take the time to check out our Gold and Sterling Silver Belcher Chain's (link opens in a new window)
- All of our pendants arrive neatly packaged in a recycled cardboard box, stamped with the Thornhill logo. All pendants come with a recycled, black wax cord.
- Our rings all arrive in a small, simple, round box.
- Our bracelets are packaged in a high quality, black velvet bag.
- Cuff links come in a beautiful, black box with the Thornhill logo inside.
- When relevant, we'll include a small gift certificate (on recycled card) with information on the type/period your piece is made from.
- All of our products come with a lifetime guarantee and a free cleaning service (simply send your item to us with a self addressed stamped envelope)
- In the unlikely event that you receive a piece from us that you're not happy with, please let us know as soon as possible and we will do whatever we can to resolve the issue. Your order can take up to three weeks to fulfil as sometimes obtaining the coins can be a little awkward, but we do our best to get it to you ASAP. xx